To check status of an order or to track an order please call our customer support team at: (800) 903-2760. Mon-Fri 7:00 am-5:30 pm MST or email us at firstname.lastname@example.org
Please Note: If you are needing a tracking # for your order, most are emailed to customers once an order has been shipped (from Suspension Connection - Orders) . Please check your email (sometimes it will go to a spam folder).
Items shipped directly from a manufacturer will sometimes see a delay of 24 to 48 hours after the order has shipped until the tracking # is available to be emailed. If you have not received an email with tracking info after 48 hours you are welcome to call our customer service department and we will be happy to call the manufacture to check status of your order.
SuspensionConnection.com will gladly accept returns for items returned within 30 days of the original purchase date under these guidelines:
Cancellations are not accepted through fax or voice-mail message.
You must speak directly to a technical sales representative (800) 903-2760 or email email@example.com to have your order cancellation confirmed.
Defective items under warranty may be returned for replacement. All warranty packages must be issued a (RGA) Return Goods Authorization number from SuspensionConnection.com (800) 903-2760 and be accompanied by a copy of the original invoice.
The customer is responsible for all freight charges incurred with a warranty.
SuspensionConnection.com accepts these major credit cards and payment methods:
At Suspension Connection we want our customers to get the best price possible and have priced our products accordingly. However, if you find a lower price at one of our online competitors please let us know and we will be happy to match the price under the following conditions:
If you would like to purchase a product from Suspension Connection and would like us to beat the pricing of one of our online competitors there are a few way to do this:
Low Price Guarntee on an Online Order -
Order your item(s) online like you normally would. Send an email to firstname.lastname@example.org with the product sku#, competitors website and lower price.
We will adjust the price once the lower cost has been verified. This will be shown as a separate credit on your credit card statement.
Low Price Guarntee by Phone –
Call one of our sales representatives at (800) 903-2760. They will verify the competitors pricing and place your order for the lower price.
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