Customer Service

Customer Help

To check status of an order or to track an order please call our customer support team at: (800) 903-2760. Mon-Fri 8:00 am-4:30 pm MST or email us at tracking@suspensionconnection.com

Please Note: If you are needing a tracking # for your order, most are emailed to customers once an order has been shipped (from Suspension Connection - Orders or Fed Ex). Please check your email (sometimes it will go to a spam folder).

Items shipped directly from a manufacturer will sometimes see a delay of 24 to 48 hours after the order has shipped until the tracking # is available to be emailed. A few manufactures do not provide tracking #'s for drop shipped items (Firestone & Wade), please call and our customer service department and we will be happy to call the manufacture to check status of your order.

SuspensionConnection.com will gladly accept returns for items returned within 90 days of the original purchase date under these guidelines:

  1. Contact Us You must contact us and let us know that you intend to return a part. Please call (800) 903-2760. Please give the specific reason for your return and request a (RGA) Return Goods Authorization number.
  2. RGA Number Write in large black letters the RGA number on the outside of the returned package along with a copy of the original invoice.
  3. Return Package Return the package(s) freight pre-paid to:

Suspension Connection 4172 West 8370 South West Jordan, UT 84088

Note: Some returns are subject to a restocking fee. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges. All parts must be returned in the original package, can not have been damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Cancellations are not accepted through e-mail, fax or voice-mail message.

You must speak directly to a technical sales representative (800) 903-2760 to have your order cancellation confirmed.

  1. Quick Shipments Approximately 75% of all orders placed leave our warehouses within 24 to 72 hours(not including weekends & holidays). Most remaining orders leave within 3 to 5 days. Even with our huge inventory, we may run out of an item. If this is the case some orders can take between 2 to 4 weeks. Once an order has shipped average FedEx / UPS transit time is an additional 2 to 5 working days. Average time once an order has been place to the time it is delivered is 7 to 14 days.
  2. Shipment Method Most orders are shipped Fed Ex with the exception of CRE & Prothane which will ship via UPS. We cannot accept PO boxes or an APO. Shipments are made to all 50 states & Canada. For Next Day Air & 2nd Day Air shipments please call customer service to place your order (800) 903-2760
  3. Canada Orders Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling Suspension Connection charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS or FedEx) delivering the order.

Defective items under warranty may be returned for replacement. All warranty packages must be issued a (RGA) Return Goods Authorization number from SuspensionConnection.com (800) 903-2760 and be accompanied by a copy of the original invoice.

The customer is responsible for all freight charges incurred with a warranty.

SuspensionConnection.com accepts these major credit cards and payment methods:

  • American Express
  • Master Card
  • Visa
  • Discover
  • PayPay
  • PayPal - Bill Me Later
  1. Privacy Personal information is used to process orders and never sold to 3rd parties. You do have the option to receive newsletters & specials from SuspensionConnection.com by email, which can be canceled anytime
  2. Security Any credit card & personal information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). SuspensionConnection.com also uses Scan Alerts "Hacker Safer" service. To earn HACKER SAFE certification, www.suspensionconnection.com must pass more than 2,000 daily security tests, which probe all of the known methods and tricks hackers use to steal credit cards.

At Suspension Connection we want our customers to get the best price possible and have priced our products accordingly. However, if you find a lower price at one of our online competitors please let us know and we will be happy to beat that price by $1.00 under the following conditions:

  • Must be identical products (same part# and manufacturer)
  • Proof of advertised price must be shown (url of competitors website)
  • Low Price Guarantee is for total acquisition price, includes selling price plus equivalent shipping method, handling charges, and sales tax
  • Excludes items from auction sites such as Ebay, liquidation sites or employee discounts
  • Low Price Guarantee cannot be combined with any other promotions, discounts or coupons
  • Excludes pricing errors
  • Firestone products Excluded

If you would like to purchase a product from Suspension Connection and would like us to beat the pricing of one of our online competitors there are a few way to do this:

  1. Low Price Guarntee on an Online Order -

    Order your item(s) online like you normally would.  Send an email to info@suspensionconnection.com with the product sku#, competitors website and lower price.

    We will adjust the price once the lower cost has been verified.  This will be shown as a separate credit on your credit card statement.

  2. Low Price Guarntee by Phone –

    Call one of our sales representatives at (800) 903-2760.  They will verify the competitors pricing and place your order for the lower price.

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