To check status of an order or to track an order please call our customer support team at: (800) 903-2760. Mon-Fri 8:00 am-4:30 pm MST or email us at firstname.lastname@example.org
Please Note: If you are needing a tracking # for your order, most are emailed to customers once an order has been shipped (from Suspension Connection - Orders or Fed Ex). Please check your email (sometimes it will go to a spam folder).
Items shipped directly from a manufacturer will sometimes see a delay of 24 to 48 hours after the order has shipped until the tracking # is available to be emailed. A few manufactures do not provide tracking #'s for drop shipped items (Firestone & Wade), please call and our customer service department and we will be happy to call the manufacture to check status of your order.
SuspensionConnection.com will gladly accept returns for items returned within 90 days of the original purchase date under these guidelines:
Suspension Connection 4172 West 8370 South West Jordan, UT 84088
Note: Some returns are subject to a restocking fee. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges. All parts must be returned in the original package, can not have been damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
Cancellations are not accepted through e-mail, fax or voice-mail message.
You must speak directly to a technical sales representative (800) 903-2760 to have your order cancellation confirmed.
Defective items under warranty may be returned for replacement. All warranty packages must be issued a (RGA) Return Goods Authorization number from SuspensionConnection.com (800) 903-2760 and be accompanied by a copy of the original invoice.
The customer is responsible for all freight charges incurred with a warranty.
SuspensionConnection.com accepts these major credit cards and payment methods:
At Suspension Connection we want our customers to get the best price possible and have priced our products accordingly. However, if you find a lower price at one of our online competitors please let us know and we will be happy to beat that price by $1.00 under the following conditions:
If you would like to purchase a product from Suspension Connection and would like us to beat the pricing of one of our online competitors there are a few way to do this:
Low Price Guarntee on an Online Order -
Order your item(s) online like you normally would. Send an email to email@example.com with the product sku#, competitors website and lower price.
We will adjust the price once the lower cost has been verified. This will be shown as a separate credit on your credit card statement.
Low Price Guarntee by Phone –
Call one of our sales representatives at (800) 903-2760. They will verify the competitors pricing and place your order for the lower price.
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