How to contact us |
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Shopping |
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About your shipment and returns |
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How to contact us |
By Email
To check the status of an existing order:
info@suspensionconnection.com
Get personalized help with placing an order and finding parts for your vehicle. Or, send us your comments and suggestions:
info@suspensionconnection.com
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By Telephone
Phone support is available: (800) 903-2760
8:00 am - 5:00 pm / Monday-Friday / Mountain Standard Time
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Reporting Site Errors
We strive to improve our product selection, availability and service. If you encounter an error with our site, please email our tech support: info@suspensionconnection.com
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Shopping |
Ordering Online
7 days a week, 24 hours a day. Ordering online with us is simple, secure and convenient. Just follow these simple steps.
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1. Shop & cart
- Find the product(s) you would like to order
- Place an item in your shopping cart by clicking "Buy Now"
- Not ready to checkout yet? Click "Continue Shopping"
- To remove an item from your cart, click "Remove"
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2. Checkout
- When you are done shopping, click "Begin Checkout" - You will then be asked to enter billing & shipping information
- Once completed click "Continue w/ Checkout" and review order
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3. Confirm you order
- Your order will be summarized to show the items you have selected, your shipping address & total amount to be billed - Once you have reviewed your order click "enter credit card info" - Enter your credit card #, expiration date & click "place order"
- You will then be emailed an order confirmation
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Our Shipping Policy
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1. Quick Shipments
Approximately 75% of all orders placed leave our warehouses within 24 to 48 hours(not including weekends & holidays). Most remaining orders leave within 3 to 5 days. Even with our huge inventory, we may run out of an item. If this is the case some orders can take between 2 to 4 weeks. Once an order has shipped average UPS transit time is an additional 2 to 5 working days. Average time once an order has been place to the time it is delivered is 7 to 14 days.
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2. Shipment Method
All orders are shipped UPS. We cannot accept PO boxes or an APO. Shipments are made to all 50 states & Canada. For Next Day Air & 2nd Day Air shipments please call customer service to place your order (800) 903-2760
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Privacy & Security
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1. Privacy
Personal information is used to process orders and never sold to 3rd parties. You do have the option to receive newsletters & specials from SuspensionConnection.com by email, which can be canceled anytime
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2. Security
Any credit card & personal information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). SuspensionConnection.com also uses Scan Alerts "Hacker Safer" service. To earn HACKER SAFE certification, www.suspensionconnection.com must pass more than 2,000 daily security tests, which probe all of the known methods and tricks hackers use to steal credit cards.
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Payment Method
SuspensionConnection.com accepts these major credit cards:
American Express, Master Card, Visa and Discover
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About your Shipment & Returns |
Check status or tracking an order
To check status of an order or to track an order please call our customer support team at:
(800) 903-2760. Mon-Fri 8:00 am-5:00 pm MST
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Return Policy
SuspensionConnection.com will gladly accept returns for items returned within 90 days of the original purchase date under these guidelines:
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1. Contact Us
You must contact us and let us know that you intend to return a part. Please call (800) 903-2760. Please give the specific reason for your return and request a (RGA) Return Goods Authorization number.
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2. RGA Number
Write in large black letters the RGA number on the outside of the returned package along with a copy of the original invoice.
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3. Return Package
Return the package(s) freight pre-paid to:
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Suspension Connection
4172 West 8370 South
West Jordan, UT 84088
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Note: Some returns are subject to a restocking fee. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges. All parts must be returned in the original package, can not have been damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
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Warranty Policy
Defective items under warranty may be returned for replacement. All warranty packages must be issued a (RGA) Return Goods Authorization number from SuspensionConnection.com (800) 903-2760 and be accompanied by a copy of the original invoice. The customer is responsible for all freight charges incurred with a warranty.
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Cancel an Order
CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE (800) 903-2760 TO HAVE YOUR ORDER CANCELLATION CONFIRMED.
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