How to contact us

• By Email
• By Telephone
• Reporting Site Errors

Shopping

• Ordering online
• Our shipping policy
• Privacy and Security
• Payment Methods

About your shipment and returns

• Check status or tracking an order
• Returns policy
• Warranty policy
• Cancel an order

• By Telephone

  Phone support is available: (800) 903-2760
  8:00 am - 5:00 pm / Monday-Friday / Mountain Standard Time

Shopping

1. Shop & cart
      - Find the product(s) you would like to order
      - Place an item in your shopping cart by clicking "Buy Now"
      - Not ready to checkout yet? Click "Continue Shopping"
      - To remove an item from your cart, click "Remove"

2. Checkout
      - When you are done shopping, click "Begin Checkout"
      - You will then be asked to enter billing & shipping information
      - Once completed click "Continue w/ Checkout" and review order

3. Confirm you order
      - Your order will be summarized to show the items you have
         selected, your shipping address & total amount to be billed
      - Once you have reviewed your order click "enter credit card info"
      - Enter your credit card #, expiration date & click "place order"
      - You will then be emailed an order confirmation

1. Quick Shipments
Approximately 75% of all orders placed leave our warehouses within 24 to 48 hours(not including weekends & holidays). Most remaining orders leave within 3 to 5 days. Even with our huge inventory, we may run out of an item. If this is the case some orders can take between 2 to 4 weeks. Once an order has shipped average UPS transit time is an additional 2 to 5 working days. Average time once an order has been place to the time it is delivered is 7 to 14 days.

2. Shipment Method
All orders are shipped UPS. We cannot accept PO boxes or an APO. Shipments are made to all 50 states & Canada. For Next Day Air & 2nd Day Air shipments please call customer service to place your order (800) 903-2760

3. Canada Orders
Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling Suspension Connection charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS or FedEx) delivering the order.

1. Privacy
Personal information is used to process orders and never sold to 3rd parties. You do have the option to receive newsletters & specials from SuspensionConnection.com by email, which can be canceled anytime

2. Security
Any credit card & personal information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). SuspensionConnection.com also uses Scan Alerts "Hacker Safer" service. To earn HACKER SAFE certification, www.suspensionconnection.com must pass more than 2,000 daily security tests, which probe all of the known methods and tricks hackers use to steal credit cards.

About your Shipment & Returns

1. Contact Us
You must contact us and let us know that you intend to return a part. Please call (800) 903-2760. Please give the specific reason for your return and request a (RGA) Return Goods Authorization number.

2. RGA Number
Write in large black letters the RGA number on the outside of the returned package along with a copy of the original invoice.

3. Return Package
Return the package(s) freight pre-paid to:

Suspension Connection
4172 West 8370 South
West Jordan, UT 84088

Note: Some returns are subject to a restocking fee. Refunds will be given on parts only, not labor/installation charges, shipping, or any other charges. All parts must be returned in the original package, can not have been damaged or installed and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

• Warranty Policy

  Defective items under warranty may be returned for replacement. All warranty packages must be issued a (RGA) Return Goods Authorization number from SuspensionConnection.com (800) 903-2760 and be accompanied by a copy of the original invoice. The customer is responsible for all freight charges incurred with a warranty.

• Cancel an Order

  CANCELLATIONS ARE NOT ACCEPTED THROUGH E-MAIL, FAX OR VOICE-MAIL MESSAGE. YOU MUST SPEAK DIRECTLY TO A TECHNICAL SALES REPRESENTATIVE (800) 903-2760 TO HAVE YOUR ORDER CANCELLATION CONFIRMED.