Welcome

Welcome to Suspension Connection and thank you for visiting our website. We specialize in suspension products and accessories for most trucks, suvs and cars. Us staff originally started selling Tuff Country products (lift kits, leveling kits and shocks) via mail-order in 1988. Over the years we continued to offer more product lines to our customers. In 2003 we launched our website SuspensionConnection.com which has help grow our company into a thriving business.

Our Promise

At Suspension Connection our goal is to have happy, safisified customers. We promise to offer items at a great price back by exceptional customer service.

Ship Times

Approximately 75% of all orders placed ship within 48 to 72 hours (not including weekends & holidays). Most remaining orders ship within 3 to 5 days. Even with our huge inventory, we may run out of an item. If this is the case our customer service department will contact you to notify you of the delay with an estimated arrival date. Once your order has shipped, UPS Ground shipping time ranges from 3 to 7 business days, dependent on your location.

Experience

Suspension Connections staff has over 100 years combined experience in the automotive aftermarket industry. If you ever have a question or concern about a lift kit, leveling kit or any other products we sell please contact our staff by email or phone for the best in knowledge and customer service.

Security

While shopping at SuspensionConnection.com, you do not have to worry about credit card safety. We guarantee that every transaction you make will be safe.

SuspensionConnection.com uses Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Firefox, Apple Safari and other browsers, so that only SuspensionConnection.com can read a buyer's personal information. SuspensionConnection.com has also obtained a digital certificate from GeoTrust, a leading provider of Internet trust services. When you begin the checkout procedure your browser will automatically be directed to our secure commerce server so that all your personal information will be encrypted before it is transmitted over the Internet. It’s easy to tell when you are protected by encryption – the lock or key at the bottom of your browser changes color or is no longer open/broken. This may vary depending on your browser.

As an added measure of protection, SuspensionConnection.com does not store any credit card information on our web server. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.  This means that should anyone be able to gain unauthorized access to our website, they will not be able to access any of our customers credit card information. As a consequence, regular SuspensionConnection.com customers are inconvenienced by the need to re-enter payment information each time they make a purchase at our website. We feel the extra security and piece-of-mind this offers our customers more than makes up for the small inconvenience. This is not standard practice on the Internet and just another reason why people prefer shopping with us.

SuspensionConnection.com also uses Scan Alerts "Hacker Safer" service. To earn HACKER SAFE certification, www.suspensionconnection.com must pass more than 2,000 daily security tests, which probe all of the known methods and tricks hackers use to steal credit cards.

Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy

Privacy Policy

At SuspensionConnection.com your privacy is our number #1 priority. We use the information that we collect from you when you order with us ONLY to process your order, and to give you a more personalized and beneficial shopping experience. We do not sell, trade, or rent your personal information to other individuals or companies.  We insure and guarantee that each and every transaction that you make at this website is 100% safe and secure. We employ the latest technology to insure that your personal information is safe.

Information Collected

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, and state where your server is located, the pages of our site that were viewed during a visit.

How Information is Used

We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, enhancing the operation of our site, for statistical purposes and to administer our systems. 

Cookies

We use cookies to help identify you when you visit our store and to customize your experience. The cookies contain randomly assigned user identification numbers. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.

If you have any questions regarding our privacy practices, please contact us at info@SuspensionConnection.com or call (800) 903-2760.